Advantages
The main advantage of the Wilkins GRS is to provide transparent and effective grievance redressal mechanism over the conventional paper-based system. It also helps the grievance cell members to receive and act on the grievances in a time-bound manner.
- Fair and speedy means of grievance handling.
- Clarity in procedures and time frames adopted
- Alerts users immediately on the grievance, action taken etc.
- Saves time of affected person and cell members
- Complainant need not consult anyone directly to register complaints
- Round the clock availability
- Harmonious education atmosphere in campus
- Compliance with existing systems without undermining them
- Automates entire grievance procedure right from its registration to closure
- Greater confidentiality and transparency in complaints dealing procedure
- Streamlined and systematic grievance reporting
- Serves as an outlet for petitioner’s frustrations and discontents.
- Security for aggrieved person to participate without fear of intimidation or retribution
- Advantage over paper-based systems