Grievance Redressal in Educational Institutions

The purpose of online grievance redressal system is to facilitate institute address the complaints of its stakeholders. A structured mechanism for online registration as well as disposal of the grievances according to the Ministry of HRD is mandatory for all AICTE affiliated institutions to resolve grievances and to renew its approval every year. This web application is more user-friendly and effective to communicate with the institute authorities regarding the complaints faced by students, parents and staff. Online grievance administration system helps to resolve the grievances, providing prompt access and hassle-free recourse to the complainants.

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AICTE Directive Regarding Grievance Redressal Mechanism

All India Council for Technical Education has made it mandatory for all of its affiliated institutions to set up an online grievance redressal mechanism to give immediate access and easy redressal of the problems while maintaining transparency in the grievance handling procedure. Online portal for registering and disposing of grievances ensures a channel by which the aggrieved person can communicate his/her grievance to the concerned authority.

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Need for GRM

Online grievance administration system has been proposed to AICTE affiliated colleges with the view of providing an outlet for the discontent and frustrations of institute stakeholders. The predicament of institute authority in dealing with grievances made the council enforce online grievance handling system. Using online grievance tracking system, the rights of stakeholders will be secured by the institute through proper redressal of grievances.

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Wilkinz GRM

Wilkinz software and solutions are designed with higher education’s demand for accountability and better service. Through our scalable software designs, we not only automate education sector, but also maintain the sustainability and keep room for future integrations. Wilkinz online grievance redress system is intended to make institute operations more transparent and satisfactory for its stakeholders.

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Highlights of Wilkinz

Online grievance redress mechanism provides avenues to get the complaints/ grievances addressed within the organization and also protect the complainants’ rights to remedy. Grievance Tracking System for engineering colleges ensures that the complaints are redressed in a just and fair manner within the given timeline and framework of AICTE rules & regulations.

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